CUSTOMER SERVICE & COMMUNICATION
At Northern Uniform, the duty of effective customer service is one we do not take lightly. We’re dedicated to making sure our customers’ voices are not only heard, but listened to, as we value the relationships we’ve built over the past 120+ years.
Take a look at some of the tools we use to communicate with you!
Contact Your Customer Support Advisor
Our Keeping Promises Teams, composed by Service Specialists, Supervisors and Customer Support Advisors (CSAs), facilitate direct, person-to-person communication with all customers.
Our CSAs are your main point of contact regarding your Northern Uniform account; they are able to provide updates on deliveries and billing, answer questions about your invoice, among many other services.
Red Alert™ System
Sometimes a uniform needs additional attention, like a button, a tear, or a size change. Maybe the garment is beyond its useful life and needs to be replaced.
Our Red Alert™ System consists of:
- Red Alert™ Communication Board
- Red Alert™ Tag
- Red Alert™ Drop Chute
Red Alert™ Communication Boards
Our Communication Boards are placed on site to help us communicate directly with uniform wearers. These boards have information regarding your service day, your key contact, and your service specialist’s name.
They also serve as the perfect location to communicate any upcoming changes to your delivery, such as holiday schedule pick-up changes.
Red Alert™ Tag System
Our trained personnel inspect every garment turned in for service for needed repairs. In the event that a repair was missed, or if you have a special request, the Red Alert™ Tag system is the easiest way to communicate your repair needs with our service department.
The Red Alert™ Tags can be found at the Communication Board in your facility’s change room, and they whole process can be completed in three easy steps:
- Fill out your request on the tag provided, indicating if this change affects one or all your garments and circling the repair area in the diagram
- Loop the tag through the top button hole of the garment
- Place your uniform in the red drop chute in your facility or hand it directly to your specialist or key contact on the next delivery date
After we collect your tagged garment, your repair request will be entered into our system and processed in a timely manner.
Nu-Trak Online Portal:
Your Gateway to Enhanced Customer Experience.
*Only at Northern Uniform.
How Uniform Rental Works
We serve businesses by delivering effective image programs to help our customers achieve higher employee morale, higher productivity, lower costs, a safer work environment, and compliance with their statutory & regulatory requirements and industry codes of practice.
Consistently supplying complete, on-time delivery of quality products at a fair price, every day, drives our growth.
Our Most Frequently Asked Questions, Answered
Wondering why you ran out of uniforms? Need to know what to do if your uniform needs a repair?
Take a look at some of the most frequently asked questions about our products and services from our customers.
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Need Further Assistance?
Contact Us Today!
As a valued customer, rest assured that someone will be reaching out to ensure we are addressing your concerns appropriately within one business day or less.
If this is an urgent request, you can always call us at (705) 522-7368 (Sudbury) or (888) 416-6784 (Bradford) to get in touch directly with your assigned Customer Support Advisor (CSA).
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